anw88 Privacy Policy

1Who We Are — Data Controller

anw88 ("anw88", "we", "us", "our") is the data controller responsible for personal data collected through the anw88 Platform at anw88.app. anw88 operates under an international gaming authority licence and processes personal data of registered players and site visitors in connection with the provision of online casino, sportsbook, crash, roulette, and slots services accessible from Malaysia and other permitted jurisdictions.

For all data protection enquiries, please contact us using the details in Section 13 of this Policy.

2Personal Data We Collect

anw88 collects personal data from you in the following ways and across the following categories:

• Registration data: Full legal name, date of birth, residential address (including city and postcode in Malaysia), email address, and chosen username.
• Identity verification (KYC) data: Copies of government-issued identity documents (MyKad, passport), proof of address documents, and proof of payment method ownership, as required under our licence obligations.
• Payment data: Payment method identifiers (e.g., Touch 'n Go eWallet account reference, FPX bank name, CIMB or Maybank account details) sufficient to process deposits and withdrawals. Full financial account numbers are not stored by anw88 directly — they are handled by our PCI-DSS compliant payment processors.
• Communications: Any messages, requests, complaints, or feedback you send to anw88 via live chat, email, or the Platform's support tools.
• Responsible gaming data: Deposit limits, self-exclusion requests, session time limits, or other responsible gaming tool activations you submit through your Account settings.

• Device and technical data: IP address, browser type and version, operating system, device type (mobile or desktop), screen resolution, and time zone.
• Usage data: Pages visited on anw88.app, time spent on each page, game sessions initiated, wagers placed, features accessed, and navigation paths through the Platform.
• Session data: Login timestamps, session duration, and logout events associated with your Account.
• Cookie and tracking data: As described in Section 6 of this Policy.

• Payment processors: Transaction confirmation data, payment method verification status, and fraud screening outcomes received from Touch 'n Go, Boost, GrabPay, DuitNow, FPX, and other integrated payment partners.
• KYC and identity verification providers: Verification status, document authenticity outcomes, and age verification results from third-party identity verification services.
• Fraud and AML screening providers: Risk scoring and watchlist screening results used to comply with anti-money laundering obligations under our licence.

3How anw88 Uses Your Personal Data

anw88 uses your personal data for the following purposes:

• Account creation and management: To register your Account, authenticate your identity, manage your login sessions, and provide access to Platform features.
• Payment processing: To process your deposits and withdrawals via Malaysian payment methods including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX, and to maintain accurate records of your transaction history.
• Regulatory and licence compliance: To conduct Know Your Customer (KYC) verification, anti-money laundering (AML) screening, and responsible gaming assessments as required under anw88's international gaming authority licence.
• Platform security: To detect, investigate, and prevent fraud, account takeover, collusion, bonus abuse, and other prohibited conduct as defined in the anw88 Terms & Conditions.
• Customer support: To respond to your enquiries, complaints, and support requests, and to maintain records of interactions for quality assurance purposes.
• Responsible gaming: To administer deposit limits, session time reminders, self-exclusion periods, and other responsible gaming tools, and to monitor Account activity for signs of problem gambling behaviour.
• Service improvement: To analyse aggregated, anonymised usage data to understand how players interact with the Platform and to improve game selection, navigation, and overall user experience.
• Marketing communications: To send you promotional emails, bonus offers, and Platform updates — but only where you have provided consent or where it is otherwise permitted. You may opt out of marketing communications at any time.

4Legal Basis for Processing

anw88 processes your personal data on the following legal bases:

• Contractual necessity: Processing necessary to perform the contract between you and anw88 — including Account registration, payment processing, and game access — is carried out on the basis that it is required to fulfil our obligations to you.
• Legal obligation: Processing required to comply with applicable law and our licence obligations — including KYC, AML screening, age verification, and responsible gaming requirements — is carried out on the basis of legal obligation.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement is carried out on the basis of anw88's legitimate interests, balanced against your rights and freedoms.
• Consent: Marketing communications and non-essential cookies are processed on the basis of your freely given, informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5Data Sharing & Disclosure

anw88 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. anw88 shares personal data only in the following limited circumstances:

• Payment processors: Your payment details are shared with our integrated Malaysian payment partners — Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks, and others — solely for the purpose of processing your transactions.
• Game software providers: Your Account session data (not personal identity data) is shared with licensed game providers such as Evolution Gaming, Pragmatic Play, and PG Soft to operate game sessions and validate round outcomes.
• KYC and AML providers: Identity documents and screening data are shared with third-party verification and compliance service providers under strict data processing agreements.
• Licensing authority: anw88 may be required to disclose player data to its licensing authority for regulatory audit, investigation, or compliance reporting purposes.
• Law enforcement and legal proceedings: anw88 will disclose personal data to law enforcement agencies, courts, or regulators where required to do so by applicable law, a valid court order, or a lawful regulatory request.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of anw88's business, player data may be transferred to the acquiring entity, subject to equivalent privacy protections being maintained.

6Cookies & Tracking Technologies

anw88 uses cookies and similar technologies on anw88.app to enable essential platform functionality, improve user experience, and — with your consent — support analytics and targeted communications. The categories of cookies used are as follows:

• Strictly necessary cookies: Required for the Platform to function. These include session cookies that maintain your login state, remember your preferences, and ensure security features operate correctly. These cannot be disabled.
• Functional cookies: Remember your preferences such as language, game volume settings, and display options to improve your experience on return visits.
• Analytics cookies: Collect aggregated, anonymised data about how visitors interact with anw88.app — which pages are visited, how long sessions last, and which features are used most. Used to improve the Platform.
• Marketing cookies: Used to deliver promotional content relevant to your interests, where you have consented to receive marketing. You may opt out of marketing cookies at any time.

You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair Platform functionality and may prevent you from logging in or completing transactions.

7Data Retention

anw88 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and our licence obligations. The following retention periods apply as a general guide:

• Account and transaction records: Retained for a minimum of five (5) years following Account closure, as required under applicable AML and gaming licence regulations.
• KYC documentation: Retained for a minimum of five (5) years following Account closure or the most recent transaction, in accordance with anti-money laundering legislation.
• Support communications: Retained for three (3) years following resolution of the support interaction.
• Marketing consent records: Retained for the duration of the consent plus three (3) years following withdrawal.
• Technical and usage logs: Retained for up to twelve (12) months for fraud prevention and platform security purposes.

Following the applicable retention period, personal data is securely deleted or anonymised in accordance with anw88's data destruction procedures.

8Data Security

anw88 implements technical and organisational measures designed to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL / TLS 1.3 encryption for all data transmitted between your browser and anw88's servers.
• Encryption of sensitive personal data and credentials at rest using industry-standard cryptographic algorithms.
• Role-based access controls limiting staff access to personal data to those who require it for their specific job functions.
• Regular security assessments, penetration testing, and vulnerability scanning of Platform infrastructure.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Incident response procedures for detecting, investigating, and notifying affected parties of data security incidents within timeframes required by applicable law.

No security system is entirely infallible. In the event of a personal data breach that poses a high risk to your rights and freedoms, anw88 will notify you without undue delay in accordance with applicable data protection obligations.

9Your Data Rights

Subject to applicable law and regulatory requirements, you have the following rights in relation to your personal data held by anw88. To exercise any of these rights, please contact us using the details in Section 13.

10Children's Privacy

The anw88 Platform is strictly for adults aged 21 and above. anw88 does not knowingly collect personal data from individuals under the age of 21. If anw88 becomes aware that personal data has been collected from a person under the minimum age requirement, that data will be deleted immediately and the associated Account closed. If you believe a minor has registered an Account on the Platform, please contact anw88 immediately at [email protected].

11Third-Party Links

The anw88 Platform does not contain outbound links to third-party websites. In the event that any third-party content is referenced, anw88 is not responsible for the privacy practices of those third parties. This Privacy Policy applies solely to data collected through anw88.app and its associated services.

12Changes to This Privacy Policy

anw88 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or business operations. Where material changes are made, anw88 will notify registered players via email or a prominent on-Platform notice prior to the changes taking effect. The "Last Updated" date at the top of this Policy reflects the date of the most recent revision.

Continued use of the anw88 Platform following notification of changes to this Policy constitutes your acceptance of the revised Policy. If you do not agree with any changes, you should discontinue use of the Platform and may request Account closure in accordance with the anw88 Terms & Conditions.

13Contact — Data Protection Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or anw88's handling of your personal data, please contact us through the following channels:

Email: [email protected]

Live Chat: Available 24/7 via the anw88.app Platform. Use the live chat widget and select "Privacy / Data Request" as the subject.

anw88 aims to acknowledge all data protection enquiries within five (5) business days and to resolve substantive requests within thirty (30) days, or within the timeframe required by applicable law where shorter.